• Orders & Support

    Have questions about placing an order? We’ve got you covered! Here, you’ll find everything you need to know about ordering from our website, including payment options, order processing times, tracking your shipment, and making changes or cancellations. If you need further assistance, our team is happy to help!

    Take Me There

  • Shipping & Returns

    Wondering about shipping times, costs, or how to track your order? Need to make a return? You’re in the right place! Here, you’ll find details on our shipping process, estimated delivery times, return policies, and what to do if you receive a damaged or incorrect item. If you have any questions, our team is always happy to help!

    Take Me There

  • Product Info

    Curious about our products? Here, you'll find details on ingredients, sourcing, and how our meal toppers are made. Learn what makes our single-ingredient, single-species products special and how they can enhance your pet’s mealtime. If you have any questions, we're happy to help!

    Take Me There

Orders & Support

What is the status of my order?

Once you have placed your order. We will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm the expected delivery date, as well as a link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history' section on your account page

Can I change my order?

We can only change orders that have not been processed for shipping yet. Once your order is under the status, "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To made changes to your order, please reach out to us via our contact form.

What Payment Do You Accept?

You can purchase on your website using a debit or credit card. We additionally offer support for PayPal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers: USD, CAD, and EUR. If your credit or debit card uses another form of currency, then you will be charged in USD, CAD or EUR depending on the website you are on. Your bank will apply the corresponding conversion rate of the currency you choose.

Shipping & Returns

How long does it take to ship my order?

Once your order is placed, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below:

Canada: 5-7 business days

Where Do You Ship?

We're excited to offer shipping across both Canada and the United States!

How Can I Track My Package?

After purchasing, you will receive a confirmation email which will include your tracking information. If you have any questions in regard to the status of your package or, any other related questions, you can reach out to our team. We would be happy to assist!

Caption

Product Info

Where Is Shay’s Way Made?

Shay’s Way is proudly Canadian – both the brand and the products are made in Beautiful British Columbia, using responsibly sourced fish from trusted North American waters.

Every product is crafted with care under strict Canadian food safety standards, using only clean, entrail-free fish cuts with no fillers, preservatives, or additives.

We’re committed to transparency, sustainability, and premium quality – from ocean to bowl.

Single-Ingredient, Single-Species

Each topper contains only one ingredient: 100% fish, with no additives, fillers, or preservatives – and only one species per pouch for clean, simple nutrition.

Available in These Premium Varieties:

  • Atlantic Salmon
  • Steelhead Salmon
  • Pacific Herring
  • Sockeye Salmon
  • Pink Salmon

Meal Toppers

Shay’s Way Meal Toppers are single-ingredient, single-species fish-based toppers made from high-quality cuts of fish and gently cooked using retort technology. They're designed to be served over your pet’s regular meals to boost flavor, variety, and protein content — using nothing but real, sustainably sourced fish.

Split Tails

Split Tails are whole fish tail sections, carefully trimmed from the end of the fish where flavor and texture are richest. At Shay’s Way, we use only the meatiest, cleanest portions of the tail. They're a natural, nutrient-rich cut with a satisfying chew that pets love.


Our Split Tails are gently air-dried to preserve the fish naturally – no artificial preservatives or high-heat processing. This method keeps the texture firm, the flavor intense, and the nutrients intact, while creating a shelf-stable, ready-to-serve product.

Sustainably Sourced

All fish are wild-caught or responsibly farmed, selected with care for both quality and environmental impact.